1. When will my order ship?
All orders are processed within 1–5 business days. Once your order is shipped, you’ll receive a confirmation email with tracking info.
2. How long does shipping take?
Shipping times vary depending on your location:
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Canada/US: 3–7 business days
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International: 7–15 business days
Delays may occur during high-volume periods or customs clearance.
3. Is your store legit?
Yes. We are a real brand, run by real people who design, produce, and ship every piece with care. You can find us on Instagram at @burkhive.studios to see our community and past drops.
4. Can I return or exchange my item?
Returns or exchanges are only accepted if the item arrives damaged or if there was a mistake with your order. Please double-check sizing and product details before purchasing.
5. What if I received the wrong or a damaged item?
Contact us within 5 days of receiving your order with your order number and clear photos. We’ll make it right.
6. Do you restock items?
Most of our pieces are limited and will not be restocked. If an item does return, it will be announced on our social media and newsletter.
7. How do I track my order?
Once your order ships, you’ll get an email with a tracking number. If you didn’t receive one, check your spam folder or reach out to us.
8. Do you ship internationally?
Yes, we ship worldwide. International shipping rates and times vary depending on your location.
9. How do I contact you?
You can contact us via email at burkhivestudios@gmail.com or through the contact form on our website. Please allow up to 48 hours for a response.
10. Are your items true to size?
Each product has a detailed sizing guide on its page. We recommend checking it before ordering. If you're between sizes or unsure, feel free to message us for advice.